Wood-Burning or Multi-Fuel Stove Problems: What to Check
If your wood-burning or multi-fuel stove isn’t working as well as it used to, the stove itself isn’t necessarily the problem. Poor stove performance can be caused by the fuel
Wood Burning Stove Servicing
Stove Servicing
£72 + VAT (per stove)
Regular servicing helps keep the working parts of your stove clean and in good condition, and gives us an opportunity to identify worn or damaged components before they become a bigger problem.
We service both wood-burning and multi-fuel stoves. Stove servicing is a separate service from chimney sweeping, so if you would like both carried out during the same appointment, please let us know when requesting availability.
What Does a Stove Service Include?
During a stove service, we remove, clean and check the accessible internal components of the stove before reassembling it correctly.
Our service includes:
- Removing and cleaning accessible internal components
- Cleaning the inside of the stove and stove glass
- Checking the condition of fire bricks
- Checking door and access-hatch seals
- Checking accessible stove-pipe seals
- Replacing or maintaining appropriate rope, cement or silicone seals where required
- Checking and lubricating air controls
- Checking accessible components for obvious wear or damage
- Reassembling the stove following the service
Book a Stove Service
We provide wood-burning and multi-fuel stove servicing in Cambridge and the surrounding area. If you’d like your chimney swept at the same appointment, please let us know when requesting availability.
What If My Fire Bricks or Door Glass Need Replacing?
Fire bricks and stove glass are replaceable parts, but they vary between stove manufacturers and models.
We do not supply replacement fire bricks or door glass. If yours need replacing, you will need to obtain the correct parts for your stove. We can fit customer-supplied fire bricks or door glass during the service.
If you are unsure which stove you have, the manufacturer’s name or model may be marked on the appliance. Taking a clear photograph and using an image-search tool such as Google Lens can also sometimes help identify it.
How Often Should a Stove Be Serviced?
There isn’t one servicing interval that is right for every stove.
Many manufacturers recommend annual servicing, and if your stove is still under warranty you should follow the manufacturer’s servicing requirements. Missing a required service could affect a future warranty claim.
Once a stove is outside its warranty period, our experience is that a normally used stove will often be adequately serviced every two to three years. A stove that is used particularly heavily may benefit from more frequent servicing.
If you notice a problem between services, don’t wait simply because your next routine service isn’t due.
Signs Your Stove May Need Attention
It is worth arranging a service or further investigation if you notice things such as:
- A door that no longer seals properly
- Damaged or badly deteriorated fire bricks
- Damaged glass or seals
- Stiff or difficult-to-operate air controls
- Smoke escaping from the stove
- Difficulty controlling the fire
- Visible damage to internal components
Not every performance problem is caused by the stove itself. Fuel, airflow and the chimney can also affect how a stove burns, so further investigation may sometimes be required.
Do I Need My Chimney Swept at the Same Time?
Stove servicing and chimney sweeping are separate services.
Your chimney still needs to be swept at an appropriate frequency even if the stove itself doesn’t need servicing every year. Sweeping removes soot and deposits from the flue, whereas servicing concentrates on the stove and its components.
If you would like your chimney swept and stove serviced during the same appointment, please tell us when requesting availability so we can allow sufficient time.
What About My Stove Warranty?
If your stove is still under warranty, check the manufacturer’s terms before deciding how frequently to service it. Some manufacturers require regular or annual servicing as a condition of their warranty.
We record the stove service on the documentation provided following your appointment, and your invoice also provides a dated record of the work carried out.
You can read more in our Stove & Chimney Liner Warranties: Why Sweeping and Servicing Matter guide.
Book a Stove Service
We provide wood-burning and multi-fuel stove servicing in Cambridge and the surrounding area. If you’d like your chimney swept at the same appointment, please let us know when requesting availability.