Privacy & Cookie use

This privacy and cookie use policy sets out how the owners of ABLEWIGHT CHIMNEY SERVICES use and protect any information that you give when using this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy and cookie use policy.

The use of cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or identify when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The cookies we use on this website are 'tracking' (Google Analytics) cookies so that we can understand and analyse how people access and use the website. The tracking cookies do not collect personal data about you and they cannot identify you as an individual. Any data collected about your visit to this website is anonymous.

Google Analytics

Google Analytics generates anonymous statistical and other information about website use by means of first party cookies which are stored on users' computers.

The information generated by the cookies relating to our website (including your IP address) is used to create reports about the use and activity of the website. Whilst Google Analytics collects your IP address in order to provide us with a sense of where in the world our website visitors come from, Google Analytics does not report the actual IP address information to us. The information generated by Google Analytics will be transmitted to and stored by Google Inc on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. Google Analytics' Privacy Policy is available here. You may refuse the use of cookies by selecting the appropriate settings on your browser. If you do not want to receive cookies you can change your browser to notify you when cookies are sent and then refuse cookies from certain websites (or altogether). You can also delete cookies from your browser. However, please note that if you do this you may not be able to use the full functionality of this website.

You can find out more about cookies at www.allaboutcookies.org By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot therefore be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy and cookie use policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.

What we collect

When you place an order with us we will collect the following information from your visit to the site: name, contact information including email address, demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and in particular for the following reasons: internal record keeping, we may use the information to improve our products and services, we may periodically send promotional emails about new products, services, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information by contacting us. We will never sell, distribute or rent your personal information to any third party organisation unless we are required by law. We may use your personal information to send you promotional information about ourselves and/or third parties which we think you may find interesting, unless you tell us that you do not wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you or you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly reply and correct any information found to be incorrect.

Updates to this policy

This policy may be updated regularly as and when new cookies are implemented, or existing cookies removed. We will also update this policy based upon cookie best practices and both UK and EU legal requirements. You are encouraged to check back here in order to keep up-to-date with the latest version of this policy.